Frequently Asked Questions

1. What services does Nelson Elevator LLC provide?

We specialize in elevator installation, maintenance, modernization, and repair services for commercial, residential, and industrial buildings. Our solutions are designed to ensure safety, efficiency, and long-term reliability.

2. Do you offer emergency elevator repair services?

Yes, we provide 24/7 emergency repair services to ensure your elevators are operational as quickly as possible.

3. What areas do you serve?

We proudly serve El Paso, Texas and surrounding areas. If you're unsure whether we cover your location, please contact us at sales@nelsonelevator.om

4. How often should my elevator be inspected or serviced?

Regular maintenance is essential for safety and performance. We recommend a service schedule based on usage and elevator type, which typically includes monthly, quarterly, or annual inspections. Contact us for a tailored maintenance plan.

5. Can you modernize older elevators?

Absolutely! We offer elevator modernization services to upgrade outdated systems, improve efficiency, enhance safety, and comply with current codes.

6. How do I request a service or consultation?

You can request a service by:

Filling out our contact form on the website.
Calling us at (915) 345-2976 or (915) 373-6505
Emailing us at sales@nelsonelevator.com

7. Are your technicians certified and insured?

Yes, all of our technicians are highly trained, certified, and fully insured to perform elevator installation, maintenance, and repairs. We adhere to all industry standards and safety regulations.

8. What types of elevators do you work on?

We service and install a variety of elevator types, including:

Passenger elevators
Freight elevators
Residential elevators
Hydraulic elevators
Traction elevators

If you have a specific system, contact us to see how we can assist.

9. How can I reduce downtime for my elevators?

Regular preventative maintenance is the best way to minimize downtime. Our proactive maintenance plans identify and address issues early, keeping your elevators in top condition.

10. How do I get a quote for your services?

You can request a free, no-obligation quote by:

Calling us at (915) 345-2976 or (915) 373-6505
Submitting a request through our website’s contact form.
Emailing [insert email address] with details about your project.

11. Why should I choose Nelson Elevator LLC?

Nelson Elevator LLC stands out because of:

Expertise: Years of experience in the elevator industry.
Safety-first approach: Adherence to strict safety standards.
24/7 Availability: Fast and reliable emergency services.
Tailored solutions: Services customized to meet your needs and budget.

Your satisfaction and safety are our top priorities.

12. Do you provide warranties on your services?

Yes, we provide warranties on our installations, parts, and services. Specific warranty details will be discussed during your project consultation.

13. How do I know if my elevator needs modernization?

Signs your elevator may need modernization include:

Frequent breakdowns or repairs
Slow or noisy operation
Outdated safety features
Increased energy consumption
Code compliance issues

14. What happens during a maintenance visit?

During a maintenance visit, our certified technicians will:

Conduct a thorough safety inspection.
Test performance and functionality.
Lubricate and adjust critical components.
Identify and address potential issues before they become major problems.

You’ll receive a detailed report after every visit.

15. How can I contact Nelson Elevator LLC?

You can reach us through the following:

Phone: (915) 345-2976 or (915) 373-6505
Email:sales@nelsonelevator.com
Or use the Contact Us form on our website.

We’re here to help!